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Returns & exchanges

To return an item please fill out the Return Form.

We will gladly issue a return for unworn, unwashed, unmarked, unaltered, and undamaged merchandise for full credit.

Exchanges & Refunds

  • • We do allow exchanges. You will be provided with a store credit to place your exchange order.
  • • You may place order for your desired item using the issued store credit.

Return Policy

  • • All Return Requests are to be made via Return Form
  • • All eligible items must initiate return within 7 days of receipt. In other words, you must lodge/present your item to the post office to start its return within 7 days of receiving it. Returns attempted outside of the 7-days of the customer receiving the parcel (as per tracking details) will be denied and returned to customer.
  • • The customer is responsible for all return-shipping costs.
  • • Items must be unworn and unwashed and free of any smells.
  • • Items must be free of any stains/markings e.g. Fake tan/Make-up.
  • • Items must have all tags, including any original hangtags attached.
  • • Gift cards are non-returnable and non-refundable.
  • • All return requests will be actioned within 3-5 business days from date of lodging parcel. Additionally upon approval, all returns will be processed within 5 business days of physically receiving your item. In total, please allow 10 business days at most for your return to be fully finalized.
  • • All return requests will be actioned within 3-5 business days from date of lodging parcel. Additionally upon approval, all returns will be processed within 5 business days of physically receiving your item. In total, please allow 10 business days at most for your return to be fully finalized.

Final Sale Items

  • • Any sale or promotional items that are sold are non-refundable and non-exchangeable, due to incorrect sizing/change of mind.
  • • Any Final Sale items which are attempted to be returned will be refused upon delivery and returned to the sender.

Store Credit

  • • Store Credit can only be used online at our website, www.beliaisza.com
  • • Store Credit cannot be transferred to another person or account.
  • • Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
  • • Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
  • • Store credit is provided in US Dollars
  • • All issued store credits will incur a shipping fee. If free shipping was provided on the original order, it cannot be provided again for your second order regarding any return reason.
  • • Store credit amount issued will need to be used in full on your next purchase. You will not be allowed to use the store credit for a cart value under the issued store credit amount

Color

The colors of dresses on our website may vary from monitor to monitor and the actual product you receive may or may not represent the colors you see on our website. If color is one of the most important aspects of your dress purchase we encourage you not to shop online and instead visit a local authorized retailer to view and purchase your dress in person.

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